RETURNS, WARRANTIES & EXCHANGES
RVSN offers a 14 day Warranty on any dead on arrival items.
RVSN offers a 14 day Exchange policy on unused items, factory sealed in the manufacturer’s original packaging.
All items must be accompanied by a physical copy of the receipt.
These terms apply to purchases made in-store.
Consumables such as disposables, e-liquid, coils, tanks, accessories, drip tips, replacement parts, rebuildable supplies, etc. are always final sale due to health and safety reasons.
Final SALE and CLEARANCE items are all non-refundable.
If you have an issue with your product after the 14 day return period ends, please contact us immediately. We will provide you with as much assistance as possible.
Our 14 day warranty begins the day the items are sold.
What is not covered by our warranty?
Our return policy does not include coverage for any accidents and/or user errors such as; over-tightening atomizers, stripping threads, broken glass, physical damage, dropping products, water damage, exposure to extreme temperatures, not adhering to manufacturer provided usage instructions or any misuse of products, electronic or mechanical.
We do not accept returns for:
Opened and used devices that you do not like.
Normal product wear and tear, for example cosmetic blemishes or natural patina.
E-liquids, Atomizers, Tanks, diy products, batteries, chargers, mods, drip tips, coils or any other accessories on the device itself are NOT covered.
Damage or abuse from Dropping or Excessive force.
Leaky tanks are not covered
Loss or damage due to missing parts
Loose or sticky buttons
Failure or damage caused due to improper use or repair (modifying a product in any way, automatically voids your warranty).
Failure or damage as a result of usage outside of recommended operating instructions. (See usage manual for operating instructions)
Stripped or damaged threads, crooked 510 connection, seals.
Defects caused by normal wear and tear or otherwise due to the normal aging of the product.
What is covered by our Warranty?
LED screen issues (not related to wear and tear)
Auto Firing Issues (not related to wear and tear)
Charging port issues and/or (not related to wear and tear)
Battery issues (turning off when firing, etc.).